As of the August 6th, 2020 Releaserelease, Trident1 Trident 1 has released functionality tying most recent confirmed transactions from Expinet in a User user prompt in the Point point of Salesale.

User case background:

A VIP Trident1 Account Trident 1 account was receiving escalated phone calls from Customers customers stating they have had been getting charged twice from their Place of Business.  After searching in the Expinet Gatewaygateway, Trident1 Support support as well as PaySafe Support support verified that indeed the Customer customer was getting charged twice.  After extensive research, the behavior was verified as such:

1. User prompts a Credit Card credit card transaction from the POS

2. Customer receives requested actions from the Expinet Terminalterminal

3. Customer receives approval from Expinet Terminalterminal

4. Progress bar is still on Processing processing on the POS as if it never received a response from the Terminalterminal

5. User cancels out the Progress progress bar and initiates another transaction

6. Customer doesn't believe a Confirmation confirmation was received so then initiates another transaction

7. The second transaction completes properly

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1. Why is Trident1 not receiving a response from the Expinet terminal?

2. How does Trident1 fetch a response from Expinet if there is an approved transaction

3. How does Trident1 fetch said approval response from Expinet and attach it to a Sales Ordersales order

Release Note:

Feature Enhancement: Most recent transactions within Trident1

There has been was a pre-existing Customer Bug customer bug that has resulted in duplicate charging of Customers customers due to terminal responses not registering to the Sales Ordersales order.   An enhancement has been made to the POS where a second swipe of the card at the same terminal, if the salesperson did not receive confirmation, will prompt the User user that a completed transaction has been found and would they like to attach it to a Sales Ordersales order.  Additionally, if there is a second swipe at a different terminal for the same amount found on Expinet not attached to a Sales Ordersales order, the option will be presented to the User user asking if they would like to attach a confirmed transaction to this Sales Ordersales order.  Note: this 2nd action is discouraged.

Procedure:

How to utilize the most recent transaction

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functionality in Trident1

Clear Browser Cache

The User user must first clear their Browser browser cache in Firefox to utilize the new functionality.  This can be done a multitude of in multiple ways:

1. Pressing Ctrl + F5 multiple times and checking the screen refresh which is a graphic indicator that the Cache cache is being cleared.

2. Suggested: Going to Options> Options > Privacy & Security> Security > Clear Data> Data > selecting Cache and Cookies from all time.   This procedure can also be found in the Knowledge Articleknowledge article: Clearing Cache and Cookies on

Note: Deleting Cachecache/Cookies cookies will reset the Register register to default on your PC and the User user will then need to select once again select the intended Registerregister/Terminal terminal configuration.

No Response Credit Card Payment Flow

The payment can/will be stuck and the User user will see the following image on their POS screen awaiting a response from Expinet to Trident1.

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As the User user can see from the image above, this transaction is essentially hung and waiting for a response from Expinet.  The User user now has the option to click on Todaytoday's Transaction transaction which is a new feature instituted into added to Trident1.

1. Wait for message "Something went wrong, payment timed out.  Please check Today's Transactions for payment confirmation."

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2. User will click on the Today's Transaction box button under this Error Boxerror box

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Today's Transaction User Flow

There is are a variety of ways built in to the Today's Transaction button where a User user can affiliate a completed transaction approval to a Sales Order sales order in Progressprogress.

Auto Attached

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1. User clicks on Today's Transaction immediately Transaction immediately after the In Progress transaction message

2. The POS will attempt to match the transaction with certain matching criteria: amount, customer name, Sales Order sales order number and date.

3. After the criteria has been verified, it will auto-attach the approved confirmation to the Sales Ordersales order

Manual Attach

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If the User user has closed the transaction pop-up and is attempting to perform the transaction again with the same combination of criteria (i.e. amount, Customer Name, Sales Order customer name, sales order number, and date) the system will prompt a different behavior.

1. User closes the transaction pop-up before a confirmation response is received from Expinet

2. User will then attempt another transaction

3. Trident1 will generate a pop-up asking User user to confirm the Today's Transaction as an approval already exists for the Customercustomer

4. User will check the Today's Transaction log

5. User will click on the Attach button

6. By clicking Attach, the Payment Confirmation payment confirmation will be automatically attached to the initiated Sales Ordersales order