Overview
Trident 1 has the capability handle all of your printing needs. Printing in Trident1 is encompassed in the Sales Order (receipt and invoice printing), Products (labels), Purchase Orders (invoices) and others.
This process will be broken down in to two areas:
User Assistance - the user can perform these steps on his/her own without Trident 1 assistance.
Technical Assistance - Trident 1 should be intervening on these steps due to the technical nature. Unless you are a member of the customer’s technical department, we do not recommend you perform this section without technical assistance.
Process
User Assistance
1.Gather the required equipment
Receipt Printing: Star, Epson and Bixolon Models.
Label Printing: Zebra is the only Brand currently supported.
Full-size Printing: All Printer Brands are currently supported.
Note: For further information, please consult the Article System Requirements for Trident1
2. Plug in your equipment
Follow the manufacturer’s instructions for plugging in your printer. Plugging in consists of plugging the printer and plugging the printer into the computer terminal which is generally through a USB connection.
3. Install the driver and all necessary software for your Printer
You can generally find these drivers and software downloads on Zebra's website. Ensure that you are downloading the software specifically for your printer model otherwise, it could create issues later.
4. Add the Printer within the Windows settings
On a Windows 10 device:
Click in the search bar beside the Start menu and type 'printer'
Click Printers & scanners
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Click Add a Printer
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Follow through with the prompts to add your printer on to Windows 10
Note: If you have any additional questions on this step, please follow your manufacturer instructions or contact your printer manufacturer
5. Download QZ Tray
Visit https://qz.io/download/
Download QZ tray - the third party software that Trident 1 utilizes for its printing services.
6. Download Java
If you don't have Java installed on your computer or updated to the latest version, you'll need to download the software and its latest version; this will be prompted by the QZ Tray download process.
Technical Assistance
1.View the Site Certificates
Click the upwards carat beside the clock
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Right-click on the QZ Tray Icon
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Hover over Advanced
Click on Site Manager
The End Objective is to have both the Demo and Omnna Certificates to show in this Box
Note: If ‘Valid To’ date is expired, highlight the certificate and click ‘delete’ on your keyboard to uninstall the certificate. Then follow the below steps to re-install.
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2. Download the Demo Certificate
Navigate to the QZ Tray app at the bottom right-hand side of the computer screen:
Click the upwards carat beside the clock
Right-click on the QZ Tray icon
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Click Advanced and Open File Location
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Navigate to demo > sample > open this file
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Click Remember this Decision
Click Allow within QZ Tray
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The Demo Certificate is now downloaded and will be available in the Site Manager
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3.Download the Omnna Certificate
Navigate to Trident1
Click on POS
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Click to Remember this Decision
Click to Allow
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Note: If you are not receiving this popup whenever you are first entering the Point of Sale, you may need to clear cache and cookies and re-enter into the Module in order to receive this popup. Check the Article Clearing Cache and Cookies on FireFox for more information.
The Omnna Certificate is now downloaded and will be available in the Site Manager
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4. Add the Printer within the Software
Hover the mouse over the Personal & Admin menu > Settings > Click Printing Options
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Click Add Printer by Location
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Click on the corresponding drop-downs
Location: your location that you are presently at
Workstation: Workstation the printers you are installing/modifying are connected to.
Note: If the workstation does not yet exist. You will need to add it.
Modules: intended Module
Label-Label printing from the Products Module
Default (SalesOrder Printer)-full-size printing from the Sales Order Module
Receipt Invoice- receipt printing from the Sales Order Module
Adding a Workstation
Click Manage Printing Work Station
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Click ‘Add New Work Station’
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If the latest version of QZ Tray is installed, then you’re Workstation name should automatically populate
Note: If Workstation does not auto-populate, uninstall QZ Tray and Re-install the latest version.
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Click the ‘Floppy Disk’ button to save
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Click Close
Printers: click on Add New Printer
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Enter the printer name into this box and click Save
Note: If you are unsure of the printer name, it can be found within Printers and Devices in Windows
Select the Printer Type
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Letter Printer - Your normal 8 1/2 x 11 full size printer
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Receipt Printer - Printer used to print receipts
Label Printer - Printer used to print labels
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Click Add Printer to save
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5. Test print from the intended Module
Navigate to the intended Module and print a Receipt, Label or Full-size invoice.
-THE END-
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